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Total Customer Satisfaction and Lifetime Warranty Customer Feedback Feedback Winners |
LIFETIME WARRANTY PLUS / TOTAL CUSTOMER SATISFACTION / SPECIALS WARRANTY* A. Lifetime Warranty Plus / Total Customer Satisfaction. PCB guarantees Total Customer Satisfaction through its “Lifetime Warranty Plus” on all stock and standard products sold by PCB. Under PCB’s Lifetime Warranty Plus, if any stock or standard PCB product ever fails, PCB will repair, replace or exchange the product at no charge. As a further benefit under PCB’s Lifetime Warranty Plus, PCB will, for a one (1) year period following the delivery date of any stock or standard PCB product, refund 100% of the customer's purchase price for any PCB stock or standard product with which the original purchaser is not completely satisfied. This option of a refund may be selected in lieu of the repair, replacement or exchange of the product. The only exceptions to PCB’s Lifetime Warranty Plus on stock and standard products are that it does not apply to test and measurement cables, Larson Davis products, products manufactured by third parties, products for which necessary components are no longer available on a commercially reasonable basis, or any PCB products damaged by accident, abuse, misuse, natural disaster or by any unauthorized disassembly, repair or modification. If there are any questions regarding power, intended application, or general usage of any PCB product, please consult with your local sales contact or distributor. B. Special Products and Test and Measurement Cables – Limited Warranty. PCB warrants that all PCB Specials and test and measurement cables will be free from defects in materials and workmanship for a period of one (1) year from the date of original purchase. If any PCB Special shall fail during the warranty period, PCB will repair, replace or exchange it without charge. “PCB Special” is defined as any customized or modified PCB product. C. Shipping Charges. PCB will, upon its receipt of any product under warranty, pay all shipping charges to send the repaired, replaced or exchanged product to the original point of shipment. D. Products Manufactured by Others. Products manufactured by others are subject to the warranty, if any, of their respective manufacturers, and are to be repaired only by a respective authorized service person for such products. PCB shall have no obligation to undertake repairs of products manufactured by others. E. Applicability. The Lifetime Warranty Plus applies to eligible products sold by PCB on or after January 1, 2009. The designation of a product as a stock, standard or special product is based upon PCB’s product classification at the time of the sale. F. No Extension of Statute of Limitations. Any repairs performed under PCB’s warranties shall not in any way extend the statute of limitations for claims under such warranties. G. WAIVER OF OTHER WARRANTIES. THE EXPRESS WARRANTIES SET FORTH IN THIS LIMITED WARRANTY ARE IN LIEU OF AND EXCLUDE ANY AND ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. H. Procedure for Warranty Performance. For any warranty claim, the Buyer must provide PCB with the applicable model and serial numbers, the date of purchase, and the nature of the problem. PCB, in its discretion, may also require that the Buyer return to PCB the product being covered under warranty. I. Authority to Alter This Warranty. No agent, representative, reseller, or distributor of PCB has any authority to alter the terms of this Limited Warranty in any way. This Limited Warranty may be altered only in writing by an authorized officer of PCB. J. LIMITATIONS OF LIABILITY
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