Customer Service Representative - Depew, NY

PCB Piezotronics, Inc. is a global leader in the manufacture of piezoelectric and strain gauge sensors. The success of PCB is in our people. It is our philosophy to hire good people and support them in doing their job. PCB’s Management is committed to providing a friendly, supportive and challenging work environment. At PCB we operate on a first name basis with a full open door policy. The Company’s pleasant working conditions, world-class benefits package and opportunities for advancement create a spirit of enthusiasm that Customer Service Representative in Depew, NY.

Minimum Experience:

Education/Training:
High school diploma or equivalent with additional specialized training.

Special Processes:
N/A.

Experience:
A minimum of two years related experience in customer service involving contact with customers.

Physical Demands:
Able to perform essential functions with or without reasonable accommodation. Able to work flexible hours.

Other:
High degree of customer relations and interpersonal skills. High level of communications with customers and co-workers in area’s of service and problem solving. Must be patient and able to remain calm in stressful situations. Must be organized and able to function effectively with high level of accuracy and detail in multi-tasked environment. Outgoing and pleasant phone personality a must. Moderate level of computer skills & office equipment knowledge. Able to follow tasks to completion with minimal supervision. Provides sales support to Division.

Essential Duties and Responsibilities:

Acts as first point of customer contact (telephone, fax, e-mail). Performs Contract Review (accepts and amends contracts) as stated in the PCB Quality System relating to Sales & Marketing. Follows processes associated with Contract Review (e.g. NMI, Obsolete Product, New Account, Credit, Quality Concerns, etc.)Coordinates international activity to complete Contract Review:

1. Understands and works within the confines of U.S. Export Law
2. Properly executes various methods of international payments (terms)
3. Coordinates with freight carriers, freight forwarders and custom brokers

Coordinates customer contract needs with Logistics (e.g. consolidations, blanket orders, and special contract requirements). Cooperates with Division and team leaders to best serve the customer and overall organization. Responsible for order entry in Symix; contracts, model numbers and Customer Master. Provides quotes, literature, calibration certificates, product specs and drawings as requested by customers, Sales Reps and Direct Sales. Provides no-charge samples to expedite customer’s needs and promotes all Division’s products. Performs follow-up calls. Responsible for clerical support within Division. Provides Marketing support (e.g. mailings, mail list, etc.). Assists Accounting Department to resolve invoicing and payment issues. Performs other related duties as assigned.